Shipping Information

 

AWESOME CANDY CO. DELIVERY

When you buy confectionery from us we work hard to ensure your candy is received promptly and in perfectly delectable condition.

Awesome Candy Co. has tried to make calculating and understanding the cost of your confectionery delivery very simple.

Awesome Candy Co. delivery prices vary depending on your confectionery order. We calculate the cost of deliveries based on the TOTAL weight of an entire order (including packaging).

It's worth noting that no matter what confectionery you order, the maximum standard delivery charge is just £6.99 for Standard Delivery up to a maximum weight of 5KG to mainland UK addresses.

Our confectionery delivery charges for UK Mainland regions are as follows: £2.99 Standard Delivery

If you order ANY products up to a combined weight of 100g, the postage, packing and delivery will cost just £2.99

£3.99 Standard Delivery

If you order ANY products up to a combined weight of 300g the postage, packing and delivery will cost £2.99

£4.99 Standard Delivery

If you order ANY products up to a combined weight of 1kg the postage, packing and delivery will cost £3.99

£7.99 Standard Delivery

If you order ANY products between 1KG up to 5KG the postage, packing and delivery will cost £6.99

£10.99 Tracked Standard Delivery

If you order ANY products between 5KG up to 10KG the postage, packing and delivery will cost £9.99

£12.99 Tracked Standard Delivery

If you order ANY products between 10KG up to 15KG the postage, packing and delivery will cost £11.99

For larger purchases and wholesale enquiries, please contact us to discuss prior to ordering.

Awesome Candy Co. Superfast Next Working Day Delivery

For any product orders that are received by Awesome Candy Co. before midday [12pm], you may have the option of using our Superfast Next Working Day Delivery at a cost of £19.99; no matter how much you decide to order up to 30kg. (* subject to Royal Mail restrictions).

Please note: if you use our Superfast Next Working Day Delivery service on a Friday, your delivery will be scheduled to arrive the following Monday.

FREE Standard delivery on an order that totals over £70!

All orders made Awesome Candy Co. over £70 in total value will be despatched FREE via Standard delivery.

Your Preferred Delivery Method

Standard orders made through Awesome Candy Co. will be delivered using Royal Mail 2 delivery. If you would prefer precipitated delivery, please choose Royal Mail 1 delivery or our dedicated courier service options, which are available for a small additional cost.

Taking Receipt Of Your Awesome Candy Co.Delivery

As with most mail order items it is difficult to specify an exact time for delivery. Ordinarily, an Awesome Candy Co. delivery can arrive at any time during the course of the day.

We would highly recommend that when you buy confectionery from Awesome Candy Co. you request your confectionery order be delivered to a work or business address, particularly if either you or the recipient is not normally at home during the day.

It is company policy that Awesome Candy Co. do not send orders to a PO Box address.

International Delivery

Awesome Candy Co. currently ship only to the United Kingdom but can arrange International delivery on special request.

Please email us at hello@awesomecandy.co.uk to discuss International postage options and rates prior to placing your order.

All we'll need to know is which items you wish to send and which countries you wish them to be sent to. We'll then seek to identify the best value and safest delivery methods and we'll let you know as soon as possible.

BFPO

Awesome Candy Co. are happy to post to BFPO addresses. Standard delivery charges would apply in these instances.

Delivery Timings

Awesome Candy Co. takes up to 3-5 working days to ship your order from verified receipt of payment. That said, we do endeavour to despatch same day or next day if the confectionery items are in stock. We ship on Monday through to Friday, excluding holidays and most orders by Standard Delivery (Royal Mail Second Class) should be with you within 3-5 days of despatch from Awesome Candy Co.

We recommend that you should leave up to 6 days for delivery in case there are shipping problems beyond our control with the Royal Mail.

Awesome Candy Co. will send an automatic email to you once your order is despatched so you know when it has left our Store and is on its way to you.

Shipping Surcharges

Selected products in our range are subject to shipping surcharges due to either size, weight and/ or special handling requirements and these surcharges will be noted in the product summary copy and applied in the shopping bag summary before checkout.

Third Party Delivery Delays

Unfortunately, we cannot be held responsible or liable for any delays to your delivery due to third party challenges that are beyond our control. Awesome Candy Co. uses the Royal Mail and reputable couriers for all deliveries.If your delivery is for a special occasion, please let us know prior to ordering then we can process your order in plenty of time choosing Royal Mail First Class Delivery or delivery by Courier. If your order is required in a hurry, we strongly suggest that priority delivery options are taken.

Please note that even if priority delivery options are chosen, sometimes these deliveries are subject to circumstances and delays that are beyond our control once the delivery has left Awesome Candy Co., we cannot be held responsible for any delays.

What If My Delivery Is Lost?

If it becomes apparent that your order has been lost in the post, Awesome Candy Co. will re-send your order at no cost to yourself after confirming the loss with the Royal Mail or the relevant couriers. The investigative process is thorough so please allow up to four weeks for Royal Mail to confirm the loss.

Warm Weather Shipping Policies

Awesome Candy Co. chocolate requires extra special handling care during the months of May through to September, or indeed, any time of the year when the weather is warm, where your order is being shipped.

To assure that your chocolate gifts arrive without melting, chocolate shipments during May through September may require a 1st class or courier delivery and this option should be strongly considered when placing your order.

This warm weather shipping policy may also be necessary for chocolate shipments during other times of the year when the weather is warm at the order destination point. In this case, priority delivery charges may apply and may be added to your order. A representative from Awesome Candy Co. will endeavour to contact you via email prior to your order being shipped to advise your options. Please note that Awesome Candy Co. cannot accept liability for chocolate that has melted during the shipping process.

Remote Rural Territories

Please allow 3 additional days for Standard delivery in remote areas i.e. not on the mainland.

Packaging

Awesome Candy Co. has gone to great lengths to test all our mail order packaging and has strict quality control procedures to ensure that all product that leaves the Store does so in absolutely perfect condition. Sometimes, due to circumstances beyond our control, we recognise that both product and packaging can be damaged by rough handling by third parties. If your product is damaged en route, we request that you contact our Customer Service Team immediately.

Is there anything that we can do to help?

If you have any questions regarding our delivery process or anything else that we can help you with then please don't hesitate to contact us hello@awesomecandy.co.uk

WELCOME TO
WWW.AWESOMECANDY.CO.UK

Awesome American candy and extraordinary British confectionery! SIGN UP FOR 15% OFF YOUR FIRST ORDER!